Customer service

I have been overcharged by PhoneCheap!

PhoneCheap cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (please see section “Can I use PhoneCheap from my mobile” for mobile users). However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge.
We advise you to get in touch with your service provider to protest your bill. Should your service provider not settle the issue satisfactorily please contact Ofcom on 0845 456 3000.